Privacy Policy

This Privacy Policy applies to Your Trip mate Limited., its subsidiaries and all of the brands within the Visa Imagine who is committed to providing our customers with excellent service. As part of this commitment, we take the trust our customers and site visitors place in us very seriously. We recognize that it is our responsibility to protect your privacy and to inform you of our information collection practices through our Privacy Policy. This Privacy Policy is effective as of June 02, 2021. Our Privacy Policy outlines:

The Information that we Collect
How the Information we Collect is Used
Visa Imagine’s Compliance Statements
How We Collect Information
How Visa Imagine Protects Your Information
How to Opt out of Further Communication
How to Contact Visa Imagine
Links to Other Websites
Visa Imagine’s stance on Collecting Personal Information from Children
Visa Imagine reserves the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use, or share personal information, we will post those changes in this Privacy Policy. You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices. We will note the effective date of the latest version of our Privacy Policy at the end of this Privacy Policy.

The Information We Collect
By using our websites and/or our services we may collect and request information from you which includes your name, title, company, address, telephone number, date of birth, e-mail address and service payment details.

If Visa Imagine is handling your visa or immigration matter, additional information may be requested by the application forms of destination country. These additional items can include items such as your personal and family information, educational background, employment history, travel history, and financial records. As required by relevant visa or governmental authorities such additional sensitive information can include ethnicity, race, religion, trade union membership, health related information, biometrics and information about criminal history.

Other information we collect may include marketing information and web interaction information such as:

Data from marketing opt-in lists, consumer surveys, or publicly available information.
Unique Tracking ID such as a cookie placed on a computer, mobile or device IDs.
Internet Protocol address (‘IP address’)
Information about a device such as information contained in HTTP headers or other internet transfer protocol signals, browser or device type and version, operating system, user-agent strings and information about or from the presence or use of ‘apps’ on mobile devices.
The web search term(s) a consumer used to locate and navigate to a website.
How Information Is Used
We do not sell your personal information to any third parties. Additionally, Visa Imagine will not share the information with any third party, except as otherwise set forth in this Privacy Policy.

Visa Imagine may share the personal information with third parties for the following purposes:

To complete your visa, document legalization, or immigration process request as necessary to provide visa and immigration services to you and your family, including disclosure to government agencies in the form of applications, photographs, and petitions for visa requests and/or immigration benefits. This may include providing sensitive data required for immigration process request to Visa Application Centers, Logistics Companies, Invitation Providers and/or Translators/Solicitors.
Share data with companies that provide services to assist us with our business activities in visa and immigration request fulfillment.
To improve our products and services, provide superior customer service, and identify market opportunities.
As required by law in response to requests by public authorities including meeting national security or law enforcement requirements.
Visa Imagine may also use the information to communicate with you directly via survey, e-mail or direct mail, such as to inform you about newsworthy topics and upcoming events that may be of interest to you, or to confer with you regarding your visa or passport request, or immigration case. We may also use your email address to send you reminders of expiring visas, passports, or immigration status. If you would like to discontinue receiving this information see the How to Opt-out of Further Communication section below.

Data Security Compliance statements
Lawful Basis for Collecting Personal Information: Visa Imagine collects and processes personal information in order to fulfill your visa, passport, document legalization, or immigration process request and our contract with you. This information is collected and processed in accordance with local laws including Compliance statements regulations in the European Union. For those individuals to whom the Compliance statements apply, general personal information is collected and processed on the basis of the contract formed or to be formed between us but the additional sensitive personal information is collected and processed under the lawful basis of consent. By availing any of our services and giving your consent, you are giving Visa Imagine the following rights:

The right to collect your personal information
The right to process your personal information
The right to share your personal information with third party providers and government entities as needed, such as Government Authorities, Visa Application Centers, Logistics Companies, Invitation Providers and/or Translators/Solicitors relevant to your request for services.
You maintain the right to revoke consent at any time

The Right to Have Your Personal Information Erased: At any time, you have the right to request that Visa Imagine erases the personal information you have provided to us. Visa Imagine will erase any data as long as it is legally allowed to according the laws and regulations in the countries in which we operate. You may make this request in the website as well as mail us at The following will then occur:

Visa Imagine will acknowledge your request.
Visa Imagine will review your specific request and the country of its origin, and determine if we are lawfully allowed to oblige the request.
Visa Imagine will then either:
inform you that your data has been removed from our systems or
inform you as to the date that Visa Imagine is legally allowed to remove said data from our systems give the nature of said data and the country of its origin.
The Right to Access Your Personal Information: At any time, you have the right to access your personal information held by Visa Imagine. After validating the identity of the requestor, Visa Imagine will provide your personal information in accordance with our policies.

International Transfer of Your Personal Information: We will use all reasonable endeavors to ensure that your personal information remains confidential when transferred to such countries. You may withdraw your consent at any time but if the consent is withdrawn prior to the provisioning of the service, we will then be unable to complete the provision of the services.

Accountability for Onward Transfers
Visa Imagine complies with all the laws regarding the collection, use, and retention of personal information. In the event Visa Imagine transfers personal data covered by this Privacy Policy to a third party acting as a controller, Visa Imagine will do so consistent with any notice provided to the subjects of that data and any consent they have given, and only if the third party has given Visa Imagine contractual assurances that it will (i) process the personal data for limited and specified purposes consistent with any consent provided by the subjects of such data;

(ii) provide at least the same level of protection as is required by the laws and notify us if it makes a determination that it cannot do so; and (iii) cease processing of the personal data or take other reasonable and appropriate steps to remediate if it makes such a determination. If Visa Imagine has knowledge that a third party acting as a controller is processing personal data covered by this Privacy Policy. Visa Imagine will take reasonable steps to prevent or stop such processing.

With respect to Visa Imagine agents, Visa Imagine will only transfer the personal data covered by this Privacy Policy needed for an agent to deliver to Visa Imagine the requested product or service. In addition, Visa Imagine will (i) permit the agent to process such personal data only for limited and specified purposes; (ii) require the agent to provide at least the same level of privacy protection as is required by the law; (iii) take reasonable and appropriate steps to ensure that the agent effectively processes the Personal Data transferred in a manner consistent with VISATHING obligations. Upon receiving notice from an agent that it can no longer meet its obligation to provide the same level of protection as is required by the Privacy Shield Principles, Visa Imagine will take reasonable and appropriate steps to stop and remediate unauthorized processing.

Visa Imagine remains liable under the Privacy Shield Principles if an agent processes personal data covered by this Privacy Policy in a manner inconsistent with the Privacy Shield Principles, except where Visa Imagine is not responsible for the event giving rise to the damage.

If Visa Imagine transfers personal data to one of its affiliated entities within its corporate group, Visa Imagine will take steps to ensure that such personal data is protected within the same level of protection that the Privacy Shield Principles require.

Recourse, Enforcement and Liability
Visa Imagine has mechanisms in place designed to help assure compliance with the Privacy Shield Principles. Visa Imagine conducts an annual self-assessment of its consumer personal data practices to verify that the attestations and assertions the company makes about its Privacy Shield privacy practices are true and that the company’s privacy practices have been implemented as represented and in accordance with the Privacy Shield Principles.

Consumers may file a complaint concerning Visa Imagine’s processing of their Personal Data. Visa Imagine will take steps to remedy issues arising out of its alleged failure to comply with the Privacy Shield Principles. Consumers may contact Visa Imagine as specified below about complaints regarding the company’s Consumer Personal Data practices.

How We Collect Information
We may collect information from you in the following ways:

By Asking: We may collect personal information from you by asking that you provide it to us. Visa Imagine will only collect information that is needed to help us provide the service you request.
Cookies: Visa Imagine uses cookies to enhance your experience while using our website Cookies are small text files that reside on your computer to identify you as a unique user. Cookies may also allow us to track your status or progress when requesting our services or information. Visa Imagine employs third-party cookies to perform functions on our behalf such as data analysis and marketing assistance. The data that we provide them is anonymous and does not reveal specific personal information related to our customers. This data is used for specific functions that require broad-based user statistics, which help to improve the overall Visa Imagine customer experience. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on the Website, or that we may put on the Website in the future. We do not respond to web browser ‘do not track’ signals however we will continue to monitor relevant legislation and policy updates and adjust our ‘do not track’ strategy as required.
Web Beacons: A web beacon is an electronic file on a web page that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness. For instance, if you get an email from us and click on a link in that email to go to the Website. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.
Web Server Logs: Web server logs are records of activity created by the computer that delivers the webpages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The web server log also may record information about your browser, such as your IP address and the cookies set on your web browser by the server.
Protecting Your Information
Protecting personal information, we receive from you is of crucial importance to Visa Imagine. While there is always some risk involved with transmitting information over the internet, we strive to protect against the misuse of any personal information that we receive from you via our website. By taking such measures, Visa Imagine customers can feel secure in the knowledge that their data is protected when using our website.

Deleting Your Information
We generally delete personal data within 180 days after our services conclude; however, we will retain and use your information as necessary to comply with our legal obligations, government auditing requirements, resolve disputes, and enforce our agreements. At the end of such period, we may, at our discretion, destroy such personal data without notice to you.

How to Opt-Out of Further Communication
We provide users the opportunity to opt-out of receiving further communications from us at their request. To opt-out of further communications contact us by email at

How to Contact Visa Imagine
If you have any questions about this Privacy Policy contact Visa Imagine Customer Care by email at at

Links to Other Websites
This site may contain links to other sites. Visa Imagine is not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of these websites before transmitting any personal identifiable information to third parties. Information collected by the third party is not governed by this Privacy Policy. Any link to a website owned by a third party does not constitute an endorsement, approval, association, sponsorship or affiliation with the linked site unless specifically stated.

The website may include social media features, such as the Facebook Like button and widgets, or interactive mini-programs that run on the website. These features may collect your IP address, which page you are visiting on the website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the website. Your interactions with these features are governed by the privacy policy of the company providing it.

Personal Information from Children
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

While every effort is made to provide accurate information, travel visa and passport requirements are constantly changing and there may be a delay before we are advised of such changes. Therefore, we are unable to guarantee complete accuracy at all times. Processing times and charges given are solely for guidance purposes and cannot be guaranteed. Where ‘no’ travel visa is indicated, we recommend this information be confirmed by the carrier and the relevant embassy or consulate. Visa Imagine recommends that travel visas be obtained before travel. Where information for travel visas upon arrival are given, we always recommend confirmation of this information with the airline and embassy or high commission prior to travel. Travel arrangements should not be confirmed prior to the visa or passport being issued, unless they are a specifically required for that consulate. In such cases, refundable arrangements should be made.